What is Call Center Leadership & Rep Training? Dalbar conducts call center training at your site. Dalbar works with you to create a training program that will focus on training call center leadership or call center reps or a combination of the two.

Leadership training typically includes any or all of the following:
 

• Implementing quality standards and criteria
• Tips and techniques for providing service excellence
• Criteria calibration sessions
• Motivational techniques

Rep training typically focuses on the criteria and attributes used to evaluate calls and includes examples of industry best practices.

What are the benefits of Call Center Leadership & Rep Training?

• Flexibility to build a program to train call center leadership and/or reps
• Dalbar will create a program that focuses on best practices in the areas where your company needs the most improvement
• Improve dalbar scores by providing leadership and reps a better understanding of dalbar criteria
• Learn new ways to motivate call center reps

What is the cost?The cost is based on the scope of the specific engagement. A discussion with a Dalbar representative is required to in order to determine your company’s needs and to provide a proposal with a price quote. expenses.