What is the Call Center Leadership Seminar? An annual seminar focused on call center training and motivational techniques centered around excellent service delivery and how to reach and maintain superior service standards. It provides supervisors and managers with new and additional skills to reinvigorate and improve the quality of call center customer service.
What are the benefits of participation in the CCLS?
- Network with industry peers and share best practices
- Develop/enhance leadership skills among senior staff
- Set the ground work for implementing new quality programs
- Supplement continuing education programs
- Prepare employees for impending organizational changes (new call center technologies/platforms, reorganizations, etc.)
What Topics are being Discussed? The seminar focuses on a variety of topics such as:
- Building a Quality Culture
- Call Monitoring
- Coaching and Team Building
- Effective Communication
- Foundations of Quality Service
- Motivation and Incentives
- Quality Calibration
- Dalbar Service Quality Standards
What Is The Cost To Participate?$1,950 for a firm’s first participant
$1,500 for each additional participant from the same firm
Dalbar will be hosting this year's Call Center Leadership Seminar in Boston, MA on May 10th and 11th. To register please click
Here