What is the EOB Roundtable? Long treated as a necessary evil, Explanation of Benefits statements (EOBs) are in reality the primary communication vehicle between health insurers and their members. Great opportunities to increase loyalty and satisfaction with members are lost when the communication with the greatest interest is relegated to simply meeting regulatory requirements. EOBs that leave members with unanswered questions due to a lack of clarity not only increase internal costs in the form of inquiries, but also foster a negative perception among members.
The EOB Roundtable will bring together communications managers and consultants who are responsible for the development and delivery of EOBs to hear from experts and converse with peers on how to improve this vital document.
What are the Benefits?
- Access to Dalbar’s first-ever national evaluation and ranking of EOBs. Learn the details behind why 68% of the documents analyzed earned failing grades and what practices will help create an effective communication tool for members.
- Gain insight on specific cost saving strategies that have proven successful.
- Real-time feedback on vendors and new software or technology based on the hands-on experience of other insurers.
- Exchange of peer experiences and insights that can help address specific challenges and issues. The challenges and issues that are addressed include:
- Effective ways to drive members to on-line EOB’s
- Timeline for implementing a new EOB
- Best practices in addressing health plan members that under-utilize their benefits
- Frequency of EOB mailings
- How enhancing the EOB can transform the call center contact from member frustration to improved member relationships
- Regulatory approval process when encouraging members to access their EOB electronically vs. paper
What is the Registration Fee?The registration fee is $1,950. Each additional attendee from the same company is eligible for a $200 discount.