What is Dalbar's EOB Redesign Planner?
The accomplishment of launching a redesigned EoB can be short-lived if the EoB has not improved; if agents and/or members are upset that features they have become reliant on have been removed; or if feedback insists that the previous version was superior. With countless possibilities for development, planning for an EoB upgrade becomes first and foremost a task in prioritization. What are the must-haves for a EoB versus the nice-tohaves? What features of the existing EoB should remain and what should be eliminated? The EoB Redesign Planner prepares health insurance companies with the answers to these critical questions when embarking on a EoB redesign. This customized report is essential for any company contemplating an EoB redesign.
What Method is Used? Dalbar evaluates Explanation of Benefit statements across the health care industry, recognizing those companies that provide members with exceptional statements. Using our vast knowledge of statements and drawing on our experience of evaluating the results of statement redesigns over the past two decades, Dalbar will evaluate pre and post-redesign EoBs, during production or after release, and provide feedback on whether the EoB is calculated to be understood, meets primary and secondary goals, includes desirable features and avoids the use of features that detract from the readability and usefulness of the EoB.
What does Dalbar's EOB Redesign Planner Include?
Each report is customized and includes:
- Analysis of enhancements to determine if improvements have been made
- Suggestions for improvements
- Details on must-have features, leading features on Explanation of Benefit Statements, features to avoid, and best practices in the industry
- Details on features you should retain
- Preliminary score based on Dalbar Explanation of Benefits criteria to know where a redesigned EoB may land in the annual Trends & Best Practices Report Rankings
What is the Cost?
Cost for the EoB Redesign Planner ranges from $4,500 to $6,500 depending upon the complexity of the Explanation of Benefits Statement.