Trends & Best Practices in Explanation of Benefits StatementsDalbar's communications experts take an in depth look at the most important piece of healthcare client communications, the Explanation of Benefits Statement (EoB). EoBs from leading health insurance companies are compared and best practices are identified. The report includes samples of best in class features as well as a ranking of EoBs from industry leading health insurance companies.

Customized EoB EvaluationThe Explanation of Benefits is a critical client communications. Get customized analysis of the strengths and weaknesses of your company's EoB design, layout and content according to your company's specific objectives. The customized evaluation is based on industry best practices, member needs and preferences, regulatory requirements and technological innovations.

Gap Analysis of your EoBBased on observations made during Dalbar's 2011 EoB Analysis, Dalbar creates a detailed assessment of your Explanation of Benefits Statement including scoring details and opportunities for improvement prioritized by Dalbar.

Communications Seal EvaluationAn evaluation determining whether written communication qualifies for a third party endorsement of excellence by Dalbar and establishes the organization as an industry leader in this critical area.

Healthcare Website Review Dalbar’s Healthcare Website Review is an industry report comparing leading healthcare websites. The report includes an overview of the competitive landscape, innovative features and best practices.

Customized Website EvaluationA customizable engagement to evaluate and report on a website's standing as compared to leading sites and the industry. Includes detailed recommendations for moving the site toward competitive superiority and a diagnosis of whether or not the site qualifies for the Dalbar Seal for Communications.

Customized Call Center Evaluation Programs Customized Call Center Evaluation Programs measure the level of call center service being provided to callers through an ongoing evaluation of calls. Detailed monthly reports provide actionable information. Participating companies that excel in the area of service delivery are eligible for Dalbar’s Recognition for Excellence Award. Deliverables are customized to meet the needs of a particular company.

Recognition for Excellence ProgramThe Recognition for Excellence Program offers companies the opportunity to differentiate themselves from industry peers by earning public recognition from a recognized and respected independent third party for any type of customer interaction.

Healthcare Website Redesign PlannerThe Healthcare Website Redesign Planner is essential for any company contemplating a website redesign. This report provides health insurance companies with the answers to these critical questions when embarking on a website redesign. Each report is customized to one specific website and includes an analysis of enhancements to determine if progress has been made and suggestions for improvements if issues arise. This report will include details on must-have features, leading features on industry sites, features to avoid, and best practices in the industry as well as details on features you should retain.

Explanation of Benefits Redesign PlannerThe EoB Redesign Planner is essential for any health insurance company contemplating redesigning their EoB. This report provides health insurance companies with the answers to critical questions when embarking on a redesign of their Explanation of Benefits Statements. Each report is customized and includes an analysis of enhancements to determine if improvements have been made and suggestions for improvements. This report will include details on must-have features, leading features on EoBs, features to avoid, and best practices in the industry as well as features you should retain.