<awardtypes><awardtype><AwardTypeID>9</AwardTypeID><AwardTypeDescription>Crystal Pyramid</AwardTypeDescription><AwardTypeContentPage/><AwardTypeOverview>DALBAR’s Crystal Pyramid Award recognizes companies for their success at achieving excellence in the eyes of their customers. Those companies have demonstrated that it takes more than understanding and delivering what customers need and expect. It takes a group of people who reach beyond the ordinary to strive for the extraordinary.</AwardTypeOverview><AwardTypeImage>at_crystalpyrd</AwardTypeImage></awardtype><awardtype><AwardTypeID>10</AwardTypeID><AwardTypeDescription>Communications Seal</AwardTypeDescription><AwardTypeContentPage/><AwardTypeOverview>The DALBAR Communications Seal is a mark of excellence and is only awarded to communications in financial services that excel in meeting the needs of consumers. </AwardTypeOverview><AwardTypeImage>at_communications</AwardTypeImage></awardtype><awardtype><AwardTypeID>11</AwardTypeID><AwardTypeDescription>Service Award</AwardTypeDescription><AwardTypeContentPage/><AwardTypeOverview>The DALBAR Service Award symbolizes the achievement of the highest tier of service to customers within the financial services industry. It is awarded only to those firms that exceed industry norms in key service areas. The winners of this award can confidently consider themselves service leaders within the financial services industry.</AwardTypeOverview><AwardTypeImage>at_service</AwardTypeImage></awardtype><awardtype><AwardTypeID>12</AwardTypeID><AwardTypeDescription>Key Honors</AwardTypeDescription><AwardTypeContentPage/><AwardTypeOverview>DALBAR's Key Honors serves to designate those firms who demonstrate their commitment to customers by providing consistently solid service. Recipients of this designation have the proven ability to provide good service to their customers as tested by DALBAR’s rigorous service evaluations of telephone communications.</AwardTypeOverview><AwardTypeImage>at_keyhnrs</AwardTypeImage></awardtype><awardtype><AwardTypeID>15</AwardTypeID><AwardTypeDescription>Recognition for Excellence</AwardTypeDescription><AwardTypeContentPage/><AwardTypeOverview>DALBAR's Recognition for Excellence Award provides financial services firms with third party recognition for the high quality service delivery to their customer. Institutions that achieve excellence are able to promote their success story to customers and prospective customers.</AwardTypeOverview><AwardTypeImage>at_Excellence</AwardTypeImage></awardtype></awardtypes>
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