This survey is powered by DALBAR, the leading financial services research firm. Learn more about DALBAR at www.dalbar.com.
Please answer the following questions after you are done at this site. Your individual name and responses to this questionnaire remain strictly confidential and will be shared with nobody outside of DALBAR.
Very easily Easily With difficulty Never found what I needed
Did you find the information you needed on our Web site?
If not, what information were you unable to find?
Excellent Good Fair Poor
What is your overall opinion of our Web site?
Definitely Probably Doubtful Definitely not
Do you plan to visit our Web site in the future?
Would you recommend this site to colleagues and friends?
What did you find most valuable about our site?
What aspects of the site can we improve?
Yes No
Were you able to find what you were looking for online without calling our Customer Service or Sales Support Centers?
If no, what information were you seeking from us?
What aspects of the site can we improve?
Please describe your relationship to Transamerica Funds
How did you learn about GEFinancialService.com?
If Other, please specify:
How would you rate the following areas of our Web site? Excellent Good Fair Poor
Useability/Ease of Navigation
Performance (speed/availability)
Online Policy Services (e.g., policy view, address change)
Help and Support
Yes No
Were you able to service your needs online without calling our Customer Service Center?
If no, what information were you seeking from our Customer Service Center?
Would you be willing to receive short surveys from Dalbar in the future?
Your e-mail address will not be given to any other organization or company.
Yes - here is my e-mail address:
No