Custom Statement Evaluations


Our individualized solutions allow us to serve a firm’s unique needs based on their specific objectives. Listed below are some of the options available.

Comprehensive Statement Evaluations

In-depth analysis of a firm’s account statement accompanied by the statement’s strengths, missed features and any issues negatively impacting the client experience. Statement evaluations also include:

  • Industry Benchmarks
  • Best-in-class Practices
  • Recommendations for Improvements

Gap Analysis

A detailed assessment of your firm’s statement, pinpointing missed features and content as well as any issues impacting the client experience.

Communications Seal Evaluation

DALBAR’s Communications Seal is the recognition awarded to financial communications for Excellence in content, design and usability.

The Communications Seal of Excellence gives firms the opportunity to:

  • Promote 3rd party acknowledgement of their commitment to a superior standard of care
  • Differentiate themselves from competitors
  • Justify expenditures
  • Recognize internal stakeholders



Trends & Best Practices in Investor Statements


DALBAR's Trends and Best Practices in Investor Statements recognizes top financial communications via a ranking of financial statements, a summary of current best practices in statement content and design and emerging industry trends.

The report will assist firms in:

  • Ensuring that their statement meets or exceeds client expectations
  • Reduce expenses (i.e. avoid statement-related spikes in call center contact)
  • Identifying statement features for consideration
  • Making the case internally for redesigns or updates
  • Promoting your success when applicable

Evaluations are performed for:

  •   Brokerage
  •   Mutual Funds
  •   Variable Annuities
  •   Retirement Plans

Gap Analysis of your Investor Statement

The investor statement is the firm’s most powerful communications tool and can and should be leveraged to maximizing the return on resources used for its production and underscore the firm’s commitment to a superior standard of care.

DALBAR's  Gap Analysis of your Investor Statement will uncover ways in which your statement can be improved to achieve a variety of purposes, including:

  • Increased loyalty among clients, thereby positively impacting retention and minimizing attrition.
  • Reinforcement of the firm’s brand, products and capabilities
  • Influence over investor behavior in a manner that is mutually beneficial
  • Strengthened relationships with financial professionals, whose client base is stable and satisfied with the firm.
  • Increased assets under management through cross sale opportunities and expanded client relationships

Benefits

This gap analysis guides firms in producing an investor statement that is best-in-class, ultimately helping to:

  • Determine if the statement meets client needs and expectations.
  • Identify features that your firm may want to consider incorporating
  • Make the case internally to redesign or update the statement
  • Promote your success if applicable

Deliverables

A very detailed, comprehensive report that includes:

  • Results Overview: An overview of the statement’s performance in DALBAR's Trends and Best Practices evaluation.
  • Gap Analysis: An explanation of where and why the statement lost points, which includes:
    • Priority Improvements: A key to help project managers identify improvements that are critical, important or for consideration.
    • Best Practices: When available, DALBAR offers industry-leading examples for improvements deemed critical and important.
  • Evaluation Methodology: A description of DALBAR's approach to evaluating print communications.
  • Evaluation Criteria: An in-depth look at DALBAR's evaluation criteria.
  • Seal Announcement: Announcement of whether the statement earns the DALBAR Communications Seal. If earned, your firm has the option of purchasing the Rights to Use DALBAR's Communications Seal. 
  • A half-hour consultation with DALBAR communication experts

Cost

The cost of a Gap Analysis of your firm’s statement is $3,950.  If earned, your firm has the option of purchasing the Rights to Use DALBAR's Communications Seal for $1,800.

Please click here to order the Gap Analysis of your Investor Statement.

e-Delivery


Having now tracked financial firm’s progression toward electronic delivery for two decades, DALBAR has become the source for e-Delivery intelligence. DALBAR’s comprehensive array of e-Delivery resources helps firms:

  • Identify additional cost saving opportunities
  • Develop smarter, more targeted campaigns
  • Learn innovative practices from leaders in this space
  • Monitor latest trends in paperless communications
  • Identify weaknesses in the onboarding process
  • Better understand consumer sentiment regarding paperless delivery




Advisory Board for Client Reporting

Leaders responsible for client reporting collaborate to find innovative solutions to common challenges learn about the latest trends and gain efficiencies.

The Advisory Board for Client Reporting meets three times per year and pairs DALBAR's industry expertise with peer discussions on issues of greatest importance to members. Discussions often include:

  • Latest regulatory changes and how they are being interpreted
  • Identification of successful cost saving strategies and competitor practices
  • Implementation of new and effective practices
  • Real time feedback on vendors and new software or technology

Advisory board members also receive a preferential rate on DALBAR’s industry research.

For more information about DALBAR's Customized Research & Communication Products, please contact Brooke Halloran at 617.624.7273.