Annuity Service Evaluation
DALBAR's Service Quality Measurement program provides an annual ranking of the level of telephone service being provided by various financial services firms. These rankings are based on four detailed criteria including the representative's Attitude, the level of Accommodation, the level of Expertise displayed and how effectively Interruptions to the flow of the call were handled.
Annuity Service Evaluation 2017
Annuity Service Evaluation 2016
Annuity Service Evaluation 2015
Annuity Service Evaluation 2014
Annuity Service Evaluation 2013
3
AXA Equitable EQUI-VEST
Annuity Service Evaluation 2012
2
New York Life Insurance
3
AXA Equitable EQUI-VEST
Annuity Service Evaluation 2011
2
New York Life Insurance
4
AXA Equitable EQUI-VEST
Annuity Service Evaluation 2010
1
New York Life Insurance
4
New York Life Bank and B/D Annuity Svc Center
5
Guardian Insurance and Annuity Company, Inc.
Annuity Service Evaluation 2009
1
New York Life Insurance
4
New York Life Bank and B/D Annuity Svc Center
Annuity Service Evaluation 2008
1
New York Life Bank and B/D Annuity Svc Center
2
New York Life Insurance
4
AXA Equitable EQUI-VEST
Annuity Service Evaluation 2007
2
New York Life Insurance
4
The Equitable EQUI-VEST
Annuity Service Evaluation 2006
2
New York Life Insurance
;
Sales Desk Evaluation: Inbound
DALBAR's Service Quality Measurement program provides an annual ranking of the level of telephone service being provided by various financial services firms. These rankings are based on four detailed criteria including the representative's Attitude, the level of Accommodation, the level of Expertise displayed and how effectively Interruptions to the flow of the call were handled.
Sales Desk Evaluation: Inbound 2017
Sales Desk Evaluation: Inbound 2016
Sales Desk Evaluation: Inbound 2015
Sales Desk Evaluation: Inbound 2014
Sales Desk Evaluation: Inbound 2013
1
Allianz Life Insurance Co. - FA
3
Allianz Life Insurance Co. - VA
5
Lincoln Financial Distributors
Sales Desk Evaluation: Inbound 2012
1
Allianz Life Insurance Co. - FA
3
Allianz Life Insurance Co. - VA
Sales Desk Evaluation: Inbound 2011
1
Sun Life Financial Distributors Inc.
3
Allianz Life Insurance Co. - FA
4
Allianz Life Insurance Co. - VA
Sales Desk Evaluation: Inbound 2010
1
Sun Life Financial Distributors Inc.
3
Allianz Life Insurance Co. - FA
4
Allianz Life Insurance Co. - VA
Sales Desk Evaluation: Inbound 2009
4
Sun Life Financial Distributors Inc.
Sales Desk Evaluation: Inbound 2008
2
PLANCO Hartford Mutual Fund
3
PLANCO Hartford Annuities
Sales Desk Evaluation: Inbound 2007
2
PLANCO Hartford Leaders
3
PLANCO Hartford Mutual Fund
4
PLANCO Hartford Director
Sales Desk Evaluation: Inbound 2006
2
PLANCO Hartford Leaders
3
PLANCO Hartford Director
5
PLANCO Hartford Mutual Fund
;
Financial Intermediary Service Quality Evaluation post-sale
DALBAR's Service Quality Measurement program provides an annual ranking of the level of telephone service being provided by various financial services firms. These rankings are based on four detailed criteria including the representative's Attitude, the level of Accommodation, the level of Expertise displayed and how effectively Interruptions to the flow of the call were handled.
Financial Intermediary Service Quality Evaluation 2017
5
John Hancock Mutual Funds
Financial Intermediary Service Quality Evaluation 2016
4
John Hancock Mutual Funds
5
Deutsche Asset Management
Financial Intermediary Service Quality Evaluation 2015
Financial Intermediary Service Quality Evaluation 2014
5
Deutsche Asset & Wealth Management
Financial Intermediary Service Quality Evaluation 2013
4
Allianz Life Insurance Co.
Financial Intermediary Service Quality Evaluation 2012
Financial Intermediary Service Quality Evaluation 2011
Financial Intermediary Service Quality Evaluation 2010
Financial Intermediary Service Quality Evaluation 2009
3
The Hartford Mutual Funds
4
Hartford Life Annuities
Financial Intermediary Service Quality Evaluation 2008
5
Transamerica Capital Management
Financial Intermediary Service Quality Evaluation 2007
Financial Intermediary Service Quality Evaluation 2006
4
Hartford Life Insurance
;
Performance Evaluation of Mutual Fund Service
DALBAR's Service Quality Measurement program provides an annual ranking of the level of telephone service being provided by various financial services firms. These rankings are based on four detailed criteria including the representative's Attitude, the level of Accommodation, the level of Expertise displayed and how effectively Interruptions to the flow of the call were handled.
Performance Evaluation of Mutual Fund Service 2017
Performance Evaluation of Mutual Fund Service 2016
Performance Evaluation of Mutual Fund Service 2015
Performance Evaluation of Mutual Fund Service 2014
Performance Evaluation of Mutual Fund Service 2013
Performance Evaluation of Mutual Fund Service 2012
Performance Evaluation of Mutual Fund Service 2011
Performance Evaluation of Mutual Fund Service 2010
2
Primerica Financial Services
Performance Evaluation of Mutual Fund Service 2009
Performance Evaluation of Mutual Fund Service 2008
2
The Hartford Mutual Funds
Performance Evaluation of Mutual Fund Service 2007
1
The Hartford Mutual Funds
Performance Evaluation of Mutual Fund Service 2006
1
The Hartford Mutual Funds
;
Life Insurance Service Evaluation
DALBAR's Service Quality Measurement program provides an annual ranking of the level of telephone service being provided by various financial services firms. These rankings are based on four detailed criteria including the representative's Attitude, the level of Accommodation, the level of Expertise displayed and how effectively Interruptions to the flow of the call were handled.
Insurance Service Evaluation 2017
1
Guardian Service Center
2
Guardian IM Claims Service and Solutions Group
Insurance Service Evaluation 2016
1
Guardian Disability Income Insurance
Insurance Service Evaluation 2015
1
Guardian Disability Income Insurance
3
Genworth Long-Term Care
5
Western & Southern Financial Group
Insurance Service Evaluation 2014
1
Genworth Long-Term Care
Insurance Service Evaluation 2013
1
Genworth Long-Term Care
3
New York Life Long-Term Care
Insurance Service Evaluation 2012
5
AXA Equitable Life Insurance
Insurance Service Evaluation 2011
2
AXA Equitable Life Insurance
;
