Online Store gives you instant access to leading research covering service and product quality in the financial services industry, including flagship report, The Quantitative Analysis of Investor Behavior (QAIB). Our online store places assessments, evaluations and ratings of all aspects of the financial services industry at your fingertips. This research will help you to drive the decisions to excel in all areas of service and support for clients, advisors, industry professionals and their communities.
takes customer satisfaction with our products very seriously. All reasonable requests for refunds will be promptly considered by our customer service team. You may receive a refund on a product that was delivered to you by online download by adhering to the following guidelines.
All returns for downloaded products must be pre-authorized by
as described below. Your right to obtain a refund for downloaded products lasts only for a limited time. Your request for a Return Merchandise Authorization Number (described below) must be made to within 10 days of the date made the product(s) available to you for download (the "Purchase Date"), and must receive, at its offices, your fully completed and signed Affidavit of Product Destruction within 15 days of the Purchase Date. No refund will be made until the Affidavit has been received by , or if the time requirements described above are not met. is not responsible for lost or misdirected mail, delays in downloading, or other communication system delays.To receive a refund for downloaded product purchases from
, you must obtain from an Affidavit of Product Destruction (described below), and complete and return the Affidavit to . No credit will be issued for incomplete returns. You must also destroy all copies of the product(s) you may have made or stored in any place. Once you have returned the Affidavit of Product Destruction to , all licenses you may have to use the product(s) will be immediately terminated, and any further use of the product(s) will be an infringement of copyrights as well as other intellectual property rights.All Affidavits of Product Destruction must have a Return Merchandise Authorization Number (RMA #) issued by refund@Dalbar.com, or write to: Inc., 303 Congress Street, Boston, Massachusetts, USA. You must provide sufficient information for to be able to identify your transaction, such as the order number and/or invoice number and/or date of transaction given to you when the download was ordered. If is able to identify your order, and the request is made within the time-frame discussed above, you will be given a RMA # as well as a copy of the Affidavit of Product Destruction ready for completion and return to .
clearly displayed on the form. To receive a RMA #, e-mail us atWhen making your request for an RMA, please provide
with your e-mail address if you can receive and print a document in Adobe Acrobat® (or ".pdf") format. If you are not able to receive the form by e-mail in a .pdf format, you must also provide us with a fax number or mailing address to receive the form. Remember, no matter how you choose to receive and/or return the form, you are still responsible for meeting the limited time rule discussed above. You must fill out any missing information on the Affidavit of product Destruction, sign and date the Affidavit, and return it to as instructed on the form.When
receives your properly completed and signed Affidavit of Product Destruction within the time-frame discussed above, will provide a refund to you of the amount you paid for the product plus refund any appropriate taxes charged with that order. Refunds will be made in the same manner as you purchased the product. If you purchased by check, will send you a check, so please be sure we have your mailing address. If you purchased by credit card, your credit card account will be credited. If you purchased by company purchase order, your account will be credited.Talk to us about how we can help you achieve your goals or customize an offering for your unique needs!