Recognizing excellence in mobile-first client communications

Mobile Communications Seal

This award highlights firms that deliver clear, effective, and engaging communications through mobile platforms.

Overview

The Mobile Communications Seal is awarded to firms whose mobile applications and optimized websites achieve the highest standards of usability and communication clarity. DALBAR evaluates navigation, design, and messaging to identify firms that deliver intuitive, investor-friendly experiences on the devices clients use most. Winning firms demonstrate that they are not just meeting today’s digital demands, but setting the pace for tomorrow.

Winning the Mobile Communications Seal demonstrates that your firm has achieved the highest standards of usability and communication clarity in mobile experiences. This recognition affirms your ability to deliver intuitive, investor-friendly solutions that meet today’s digital demands while setting the pace for tomorrow.

Digital Credibility

Proves your firm meets the highest standards in mobile usability and communication.

Client Confidence

Assures clients that their digital experience is intuitive, accessible, and effective.

Innovation Recognition

Celebrates your firm’s commitment to leading in mobile-first client engagement.

Recipients

Year
Company

2024

Nationwide
Life Insurance and Annuity Consumer Mobile Site

2024

Voya
Defined Contribution Plan Participant Mobile Site

2024

Nationwide
Defined Contribution Plan Participant Mobile Site

2024

TIAA
Defined Contribution Plan Participant Mobile Site

2024

Nationwide
Defined Contribution Plan Participant Mobile Site

2023

Corebridge Financial
Life Insurance and Annuity Consumer Mobile Site

2023

Nationwide
Life Insurance and Annuity Consumer Mobile Site

2023

Voya
Defined Contribution Plan Participant Mobile Site

2023

Merrill
Defined Contribution Plan Participant Mobile Site

2023

Nationwide
Defined Contribution Plan Participant Mobile Site
Awards home page

DALBAR Awards

Widely recognized as the  benchmark of excellence in financial services, DALBAR Awards honor firms that consistently deliver outstanding service, innovation, and client experience. Each award is earned through rigorous, independent evaluation against the highest industry standards—helping firms showcase their leadership, build trust, and inspire a relentless pursuit of excellence

Why DALBAR Awards Matter

Awards at a Glance​

Winning a DALBAR award goes beyond recognition—it represents the highest standard of excellence in financial services. Every award is grounded in independent, research-based evaluations, ensuring that only firms who truly meet or exceed industry benchmarks earn this distinction.

SealCommunicationsWeb

By achieving a DALBAR award, firms demonstrate:

Credibility with Clients

Independent validation from DALBAR provides assurance to investors, plan sponsors, and stakeholders that your firm meets the highest standards of service and communication. This credibility strengthens client relationships by reinforcing transparency, accountability, and a demonstrated commitment to doing what is best for those you serve.

Competitive Differentiation

In an industry where many firms claim excellence, DALBAR recognition is the mark that proves it. Standing apart in a crowded marketplace, award-winning firms gain a clear edge when attracting new clients, retaining existing relationships, and positioning themselves as leaders in financial services.

Cultural Alignment

Recognition by DALBAR is not just an external accolade; it also reinforces your firm’s internal culture of excellence. Awards serve as a source of pride and motivation for employees at all levels, reminding teams that their daily work contributes to a standard of quality recognized across the industry.