Financial services and insurance contact centers face many unique challenges, from a tight regulatory/compliance environment, to complicated products to ever-increasing customer expectations. DALBAR’s Trends & Best Practices in Financial Services Contact Centers study is designed to help you thrive in this challenging environment by providing broad-based financial services and insurance specific benchmarks and best practices.
This study has been produced every two years since 2008, providing a significant amount of back data from which trends and best practices can be derived.
Topics covered include:
The 2018 Trends and Best Practices for Financial Services Contact Centers will be published in January 2019, but is available now for pre-order at a significant discount. The post-publication price will be $5,000.
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For more information about DALBAR's QAIB, please contact Cory Clark at 617.624.7156.