Last Updated: August 27, 2025
DALBAR, Inc. (“DALBAR,” “we,” “us,” or “our”) is committed to providing high-quality research products and services. This Refund Policy explains when and how refunds may be issued.
Digital Reports & Research Products
Due to the immediate, irrevocable nature of digital access, digital products are generally non-refundable once delivered or downloaded.
If you experience a technical issue that prevents access, please contact [email protected] within 7 days of purchase. We will work to resolve the issue promptly. If the issue cannot be resolved, a replacement or refund may be offered at our discretion.
Services & Custom Engagements
Consulting, training, and custom research engagements are governed by the terms in the applicable statement of work or agreement.
Refunds, if applicable, will be handled according to those contract terms.
How to Request Support or a Refund
To request assistance, email [email protected] with:
Your order number
Purchase email address
A brief description of the issue
We aim to respond within one business day.
Contact Us
For questions about this Refund Policy, contact:
DALBAR, Inc.
5 Mount Royal Avenue, Suite 380
Marlborough, MA 01752
Phone: 617-723-6400
Fax: 617-624-7200
Email: [email protected]
