DALBAR e-Delivery Research Finds Investors and Financial Firms are Both Aligned and Misaligned

(Marlborough, MA., June 23, 2020) In reviewing the results of two e-Delivery surveys conducted by DALBAR, one investor facing and one completed by financial firms, comparisons were made between the responses provided by the two types of respondents. Expecting to find a trend toward agreement or complete disagreement between the two groups, we instead found a mix of both.

DALBAR Awards AIG Life & Retirement for Variable Annuity Customer Experience Excellence

(Marlborough, MA, 6/2/2020) DALBAR, Inc., the financial community’s leading independent expert for evaluating, auditing and rating customer experience, announces that AIG Life & Retirement has earned DALBAR’s inaugural Customer Experience Excellence Award. This award recognizes the outstanding work that the Individual Retirement division of AIG Life & Retirement has done to provide a superior standard of care for its variable annuity customers across the service channels that make up the majority of its customer interactions.

Nationwide Retirement Plans Recognized For Outstanding Customer Experience

(Marlborough, MA, May 5, 2020) Today DALBAR recognized Nationwide Retirement Plans for outstanding service delivery to plan participants with the 2020 Customer Experience Excellence Award. This award is based on a detailed review of the customer service channels which form the majority of customer interactions.

''It is hard to overstate the importance of the customer experience where retirement plans are concerned,'' explains DALBAR Director Brendan Yeager. ''Having easy access to information and the right planning tools, backed up by friendly and knowledgeable associates who are able to answer any questions they may have, leads to more informed participants. This in turn leads to the most important goal, greater success in saving for retirement. Nationwide understands this, has made the participant's experience a real priority, and it shows.''

Faced with a Sudden Real Threat, Will Investors Learn from Lessons of the Past?

(Marlborough, MA, March 31, 2020) - DALBAR, Inc.'s QAIB report (Quantitative Analysis of Investor Behavior) has been the nation's leading study on investor behavior for the past 26 years. This year's report, published on March 31st, comes in the midst of unprecedented market turmoil and sheds light on how investors have behaved during market crises of the past to glean insight for what lies ahead.

DALBAR i-PRT Goes Live Midst of Market Panic

(Marlborough, MA, March 10, 2020) After three weeks of unprecedented market volatility, DALBAR announces the cure for market panic, the Investor Panic Relief Tool that shows how to insure portfolios against market losses. Using an institutional type strategy, the DALBAR i-PRT presents a simple way to protect portfolios from losses in the event that the market panic continues.

DALBAR Agrees Investor Panic is a Natural Response

(Marlborough, MA, Feb. 27, 2020) As market response to Coronavirus continues to spiral, investor fear continues to fester. The actual risk of contracting the disease is low but markets are reflecting the possibility of a 100 year catastrophe. So what should investors do?
If this thing blows over, investors who jump ship now will lose much of their portfolio value. But if it does not, it could be a very costly mistake. The next three months will tell.

DALBAR Recognizes the Leaders in Investor Communications

(Marlborough, MA, Feb. 26, 2020) Pershing, BlackRock, Merrill and AIG top the list of best-in-class communications in DALBAR's 22nd Annual Trends and Best Practices in Investor Statements. Each of these firms offers a superior standard of care through informative and digestible account statements that provide more than simply the required details. Pershing achieved its highest score ever, earning the number one rank among brokerage statements for a second year in a row, while Merrill and Morgan Stanley remain close behind at #2 and #3, respectively.

Putnam Investments Earns DALBAR Total Client Experience Award

Today DALBAR announced that Putnam Investments has earned the Total Client Experience Award for the ninth consecutive year. This distinction recognizes Putnam for consistently delivering an exceptional service experience while also providing accurate information and precisely executing transactions for shareholders through their mutual fund contact center.

DALBAR Identifies Top Web Experiences for Universal Life Policyholders

(Marlborough, MA. 1/14/2020) DALBAR's inaugural ranking of the digital experiences offered to Universal Life policyholders finds Thrivent at the top of the list. Closely following Thrivent are Nationwide, Ohio National, Lincoln Financial and Prudential, the top five consumer site experiences. These firms excel at online policy management and making the topic of life insurance more understandable to the average consumer.

DALBAR Announces 2019 Excellence In Sales Support Awards

(Marlborough, MA. 1/9/2020) Today DALBAR announced the 2019 winners of the Excellence in Sales Support Award which recognizes financial services companies for providing industry-leading support to the advisor community through the inbound sales desk. The inbound sales desk is an essential resource for financial advisors and their teams. These best-in-class organizations go beyond fulfilling literature orders and are able to answer in-depth product questions and help advisors select products that meet each client's specific need.

Nationwide Retirement Recognized for Exceptional Service to Plan Participants

Today DALBAR announced that Nationwide Retirement has earned the 2019 Plan Participant Service Award for outstanding telephone support to retirement plan participants. This is the sixth consecutive year in which Nationwide was recognized by DALBAR with this distinction.

DALBAR Announces 2019 Annuity Service Award Winners

(Marlborough, MA. 12/19/2019) Service matters. This is a maxim that is true across all industries and for every product. Of course for some products the stakes are higher than for others. Annuities are certainly one such product, considering the length of time people own them for and the importance of the product to their long-term financial well-being. Today DALBAR recognized those annuity providers delivering best-in-class telephone support to contract owners. These award-winning institutions stood out from the competition after a year-long audit of customer interactions against criteria covering all aspects of the service experience.

DALBAR Highlights Top Mobile Trends and Innovations in Financial Services

(Marlborough, MA. 12/17/2019) With DALBAR's Mobile InSIGHT program finishing its 6th year of reporting on the financial industry's mobile offerings, it is important to highlight the strides that have been made in the pursuit of a customer experience that is nothing short of superior. The mobile platform has risen to new heights when it comes to online traffic and app usage with record-breaking statistics indicating mobile usage steadily replacing its desktop counterpart. DALBAR's new Mobile Landscape report series identifies the top mobile trends and highlights firms whose innovative approaches have made them trailblazers in the financial services industry.

DALBAR Announces 2019 Insurance Service Award Winners

(Marlborough, MA. 12/12/2019) Today DALBAR announced the 2019 winners of the Insurance Service Award which recognizes leading providers of life, long-term care, and disability insurance for delivering outstanding telephone support to policyholders. In order to earn this prestigious DALBAR award, companies must undergo a thorough and independent year-long audit looking at the quality of contact center interactions. Award eligibility is determined by a review of actual customer interactions against detailed industry-leading criteria based on superior service standards and industry best practices.

DALBAR Announces 2019 Financial Intermediary Service Award Winners

(Marlborough, MA. 12/10/2019) Today DALBAR recognized those companies providing industry-leading telephone support to financial advisors, agents and other intermediaries. These firms stood out from the competition in the service being provided to this critical audience after a year-long audit of their service delivery, based on direct observation and evaluation.

DALBAR Announces the Winners of the 2019 Mutual Fund Service Award

(Marlborough, MA. December 3, 2019) DALBAR, Inc. begins the 2019 award season by announcing the winners of the coveted Mutual Fund Service Award, which recognizes mutual fund providers for delivering best-in-class customer service to mutual fund shareholders. The Mutual Fund Service Award can only be earned after a year-long review of the customer service being delivered through the contact center. In order to qualify for the award, companies must exceed stringent quality thresholds in criteria covering all aspects of the customer experience.

DALBAR Finds Investors Still Use Statements to Review Accounts, Second Only to Online

Although investors have primarily shifted to digital methods, DALBAR’s Investor Insights survey found that 59% still utilize statements to review account data. Online access reigns above all with 88% reporting they view account details via computer or mobile device, but statement use exceeds other financial communications; more than double the 26% that call service centers and dwarfing the 17% that rely on advisors.

DALBAR Poses the Question, "Who is Right?"

(Marlborough, MA September 17, 2019) The 24 hour news is loaded with dire predictions as well as economic analyses that indicate that all is well. On one hand there is the argument that the inverted yield curve, China trade, Brexit and declines in other parts of the World are positive proof that our markets are headed for a crash. On the other hand, our own GDP growth, positive employment, consumer confidence and virtually no inflation are predictors of a bright future.

Online Security - a Fine Line between Clients Feeling Benefit Versus Burden

(Marlborough, MA. August 21, 2019) Whether a recommended security measure or good practice is implemented by an online user often depends on how onerous it feels to them. Even required practices when too burdensome, can dissuade the use of online portals. If clients must reset a password every 30 days the task of remembering one's most recent credentials may begin to weigh heavily on the benefit of 24/7 online account access. Firms must find the balance when employing multiple security layers to ensure the convenience of accessing one's account data isn't obstructed by the process of getting to it.

DALBAR ANNOUNCES NEW QUALITY TOOL FOR CONTACT CENTERS

(Marlborough, MA. August 20, 2019) – DALBAR, Inc., a leading independent expert for evaluating, auditing and rating customer experience (“CX’), announced the CXA iCoach self-assessment app, offering contact centers an innovative approach to leverage the proven benefits of self-directed learning to improve representative performance.

Calling All Statements! Be Recognized in DALBAR's 22nd Annual Trends and Best Practices in Investor Statements Report

(Marlborough, MA. August 13, 2019) DALBAR's Trends & Best Practices in Investor Statements is an annual publication that recognizes the top brokerage, mutual fund, variable annuity and retirement plan statements. Each year, DALBAR reviews hundreds of statements to identify those that excel in offering not only the required account and transaction details but the supplemental information that assists customers with financial planning as well as understanding this crucial document.

Financial Services Firms Achieve the DALBAR Superior Standard of Care for Defined Contribution Digital Experiences

(Marlborough, MA. August 6, 2019) In today’s world customers’ expectations are high and technology progresses at lightning speed, compelling financial services firms to fight to ensure that their digital assets stand out from the crowd and provide their customers with a top notch experience. DALBAR’s digital auditing programs provide firms with industry intelligence to guide them in the decision-making process about how their valuable resources are best spent. Through the identification of trends and best practices and ongoing monitoring of mobile and traditional web offerings, firms have the opportunity to reduce costs, exceed industry standards, correct weak points, achieve consistency, and meet the ultimate goal - provide their customers with a superior standard of care.

Tech-savvy Women are Leading the Way in Paperless Management of Finances, DALBAR study shows

MARLBOROUGH, MA July 16, 2019 – A recent study conducted by DALBAR has found that women across multiple age groups are more likely than men to seek out information online about paperless financial statements (commonly known as electronic delivery or e-Delivery in the financial services industry).

Surprise! Investors Beat the S&P in January
But not enough to pay for the sins of 2018!

(Marlborough, MA. April 17, 2019) The nation’s leading investor behavior research firm, DALBAR, Inc. found in its latest research report, “Holders vs. Sellers” that the average investor put money back into the market in January and was able to outperform the S&P over the first two months of 2019. However, this “recovery” wasn’t enough to mitigate the loses in the second half of 2018 and fell far short of what a buy and hold strategy would’ve yielded.

Average Investor blown away by market turmoil in 2018
DALBAR study shows the Average Equity Fund Investor lost twice the money of the S&P in 2018

(Marlborough, MA. March 25, 2019) The nation’s leading investor behavior study over the past 25 years found that the average investor took some money off the table in 2018 but was still poorly positioned for the second half of the year. The average investor was a net withdrawer of funds in 2018 but poor timing caused a loss of 9.42% on the year compared to an S&P 500 index that retreated only 4.38%.

DALBAR study shows older women defy age and gender stereotypes when it comes to using technology to manage finances with paperless statements

When it comes to using paperless statements to manage finances, it turns out that older women are more tech savvy than many would think.

DALBAR RECOGNIZES THE BEST ACCOUNT STATEMENTS IN FINANCIAL SERVICES

DALBAR’s annual Trends & Best Practices in Investor Statements identifies best-in-class communications that assist clients in understanding and managing investments. Each year, hundreds of statements are rigorously analyzed to uncover the leaders in each industry, underscoring their commitment to Excellence in communications.

Guardian Recognized for Award Winning Customer Care Across Insurance and Wealth Management Product Lines

Today DALBAR recognized The Guardian Life Insurance Company of America (Guardian®) for outstanding customer care through their phone channel. This high level customer care is evidenced by Guardian earning the prestigious DALBAR Service Award for multiple product lines in 2018, including: Life Insurance, Disability Insurance, Retirement, and their wealth management arm, Park Avenue Securities. Collectively these awards speak to an unparalleled commitment to the customer experiences provided to clients who purchase these products through a financial professional. The specific awards earned by Guardian in 2018 include:

Putnam Investments Recognized for Delivering Exceptional Total Client Experience

DALBAR announced today that Putnam Investments has earned the Total Client Experience Award for consistently delivering an exceptional all-around contact center experience to mutual fund shareholders. 2018 marks the eighth consecutive year that Putnam Investments has earned this distinction.

DALBAR Announces 2018 Best-in-Class Annuity Service Providers

We are currently in what many refer to as the “Age of the Customer” where consumers across industries are demanding more from the companies with which they do business than ever before. Service has become a key differentiator. While service is important across all industries, it is particularly important for the retirement industry, where the products are complicated and the stakes are high.

DALBAR Announces 2018 Insurance Service Award Winners

Today Dalbar announced the 2018 winners of the prestigious Insurance Service Award which recognizes life, long-term care, and disability insurance providers for delivering outstanding telephone support to policyholders.

Dalbar Announces 2018 Financial Intermediary Service Award Winners

Financial intermediaries, most notably financial advisors and their staff, play a central and crucial role in the financial services industry. Indeed, with many investors relying entirely on the advisor’s office to transact on their behalf, the quality of service those professionals receive when reaching out to providers is a critical piece of the overall customer experience.

DALBAR Announces 2018 Mutual Fund Service Award Winners

Companies across all industries are increasingly recognizing the importance of the customer experience as a means of differentiating themselves from the competition. This is particularly true in the mutual fund industry, where companies are unable to guarantee a long-term performance advantage over the competition. What they can guarantee however, is a consistently superior customer experience.

DALBAR APPOINTS CHIEF MARKETING OFFICER

(Marlborough, MA. November 15, 2018) DALBAR, Inc., a leading expert in the financial services industry, today announced that Cory Clark has been appointed Chief Marketing Officer. As CMO, Cory will focus on applying industry best practices to achieve more effective customer experience, regulatory compliance, data security and lower costs.

Consequences of Unrestricted MEPS

With the lifting of restrictions on Multiple Employer Plans “MEP” two major shifts are likely to occur in the retirement plan market. First is that all small plans will gravitate to local MEPs that do not include their direct competitors. The second is a massive increase in demand for local MEPs.

Five Firms Earn High Honors in DALBAR’s Analysis of Performance Reports

Performance reports are crucial tools in telling the tale of how accounts have performed and five firms stood out during DALBAR’s recent study, Trends and Best Practices in Performance Reporting, which identifies and assesses the factors that help clients understand their portfolios. Merrill Lynch topped the list by a considerable margin and easily proved itself to be the leader in illustrating clients' investment performance.

Top DC Online Enrollment Practices Identified in DALBAR Study

Recognizing the impact of that first connection with one's retirement plan, DALBAR honed in on Online Enrollment processes for Defined Contribution plans and measured the success of providers' efforts in ensuring that a participant's first exposure to their plan is positive and ends with successful enrollment. The best processes were identified and the winners are...

TIAA Tops Password Security
DALBAR WebMonitor Highlights Best Plan Participant Password Practices

The password is the first line of defense in cyber security but it is also the greatest threat to the client experience. Finding the delicate balance between protection and ease of use was the central focus of DALBAR’s 3rd Quarter WebMonitor of participant web sites. This focus was driven by the growing national concern over cyber security that now requires plan fiduciaries take an active interest in how well participants data and assets are being protected.

Top Annuity Providers Deliver Award-Winning Service in the Face of More Complex Questions

The last 20 years have seen an explosion of self-service options across the financial services landscape. Annuities are no exception, as first websites, and later mobile apps, have empowered customers with information and the ability to transact on their own. This trend has had major implications for the contact centers supporting annuity products.

2017 is a Year of Firsts for Dalbar's Insurance Service Award

For the last 15 years, DALBAR has been monitoring and benchmarking the quality of service policyholders receive when calling their life, long-term care, and disability insurance providers. Each year DALBAR recognizes those firms which consistently deliver a superior standard of care to their customers with the Insurance Service Award. The 2017 Insurance Service Award winners are...

Telephone Service Matters to Financial Advisors Here's Who Does it Best

Even with all of the modern tools at their disposal, financial advisors rely on the contact centers of the financial service providers they work with to transact business and resolve complex issues.

Top Mutual Fund Contact Centers Maintain Exceptional Service While Adapting to the Fiduciary Rule

In 2017, the Department of Labor’s Fiduciary Rule created new pressures for mutual fund contact centers by redefining what constitutes a fiduciary act more broadly. Today, a casual answer to an investor’s question may be considered fiduciary advice, with all the responsibility that comes with it. Representatives are now required to walk an even finer line between education and advice, the details of which remain vague. It is in this context that DALBAR is pleased to announce the winners of the 2017 Mutual Fund Service Award.

ABG Retirement Plan Services Earns DALBAR’s Seal of Communications Excellence Again

(Boston, MA August 23, 2017) DALBAR, Inc. announced today that ABG Retirement Plan Services (ABGIL) has been awarded the DALBAR Seal of Excellence for Communications through an evaluation of ABG’s plan participant website.

DALBAR Announces June 9 Readiness Test and Online Video Training

The first phase of the DoL Fiduciary Rule takes effect on June 9th, 2017 and financial advisors can check if they are ready with DALBAR''s free online test (http://training.dalbar.com/).

The test can be completed in less than one minute with online video training available for advisors who need to catch up.

Warning: Now that the Fiduciary Rule is Cast in Stone Common Rollover Practices Violate Regulations

Many sales practices currently being used in the enormous IRA Rollover market are in violation of new FINRA and long standing ERISA requirements but in the absence of proper compliance procedures, the violations go undetected and uncorrected. The common violation in question is the rollover process and not the investment process.

For the most part, compliance with existing regulations regarding the rollover act itself has gone unattended while many firms cautiously await a final resolution of the DoL Fiduciary Rule (“DoL Rule”) before making any changes.

Trump Rally Leaves Average Investor Behind

Dalbar's Annual Report Examines the Roller Coaster Year of 2016

The year 2016 challenged investors’ resolve. Indices flirted with all-time highs while at the same time geopolitical events made fear an ever-present emotion investors had to manage.

Dalbar has been analyzing investor returns for over 20 years and found once again that the average investor did not realize returns that were on par with general market indices. For the 12 months ended December 30, 2016, the S&P 500 index produced an impressive annual return of 11.96%, while the average equity mutual fund investor earned only 7.26%, a gap of 4.70 percentage points. This underperformance is most attributable to January (1.74%) November (1.13%) and December (1.34%).

Dalbar ANNOUNCES ACTIVE VERSUS PASSIVE ANALYSIS

DOES PASSIVE PERFORMANCE OVERCOME INVESTOR BEHAVIOR

Dalbar Inc. announced the release of its analysis of active and passive investing and how these approaches affect the returns investors earn. Following its long tradition of looking past theoretical investment statistics, Dalbar has measured the impact these investments have on investors’ wallets.

Nationwide Earns Dalbar's Plan Participants Service Award and Recognition for Excellence Awards

Dalbar recognizes Nationwide for its outstanding service to retirement plans. Nationwide has earned four separate Dalbar awards recognizing the level of service being provided to its retirement plan partners, clients and participants in both telephone and email interactions.

Putnam Investments Earns Dalbar's Total Client Experience Award for the 6th Consecutive Year

Dalbar announced that Putnam Investments has received its 2016 Total Client Experience Award today. Putnam Investments has earned the prestigious award recognizing their commitment to providing a superior level of service when looking at all aspects of the shareholder’s telephone interactions with the company.

Dalbar's Best of the Best In Investor Statements In 2016

Dalbar has identified Merrill Lynch, BlackRock, Bank of America Merrill Lynch, Prudential, MassMutual and AIG as the #1 ranked statements in each of their respective peer groups.

Dalbar Announces the 2016 Annuity Service Award Winners

Dalbar identifies the top annuity providers when it comes to service to contract owners. AIG, AXA and Prudential stood out from the rest of the industry, earning the coveted Dalbar 2016 Annuity Service Award.  

Dalbar Announces Its 2016 Mutual Fund Service Award Winners

Dalbar identifies the mutual fund providers leading the industry when it comes to shareholder service

Dalbar Announces the Winners of the 2016 Financial Intermediary Service Award

Today Dalbar announced the winners of the 2016 Financial Intermediary Service Award. 

Dalbar Announces Its 2016 Insurance Service Award Winner

(Boston, MA. December 8, 2016) Today Dalbar announced the winner of its annual Insurance Service Award. For the second consecutive year The Guardian Life Insurance Company of America’s (Guardian) Individual Disability Income Insurance topped the insurance contact center rankings and earned the Insurance Service Award. Guardian was the only insurance provider to earn this distinction for 2016.

JPMorgan Funds Tops Dalbar’s 2016 Sales Desk Rankings

Dalbar announced the winner of their Excellence in Sales Support Award today. JPMorgan Funds once again topped the sales desk rankings, earning the Excellence in Sales Support Award for the sixteenth consecutive year

LPL Financial Service Teams Earn Dalbar’s Recognition for Excellence Award

Dalbar announced today that LPL Financial has earned Recognition for Excellence Awards for the level of service provided by its Worksite Financial Solutions and Investor Solutions call center support teams.

DoL Fiduciary Rule Requires Reasonable Compensation Supreme Court Says What Reasonable Is

The Best Interest Contract Exemption forces advisers with IRAs or retirement plans to divest all unreasonable compensation. But what exactly is reasonable? 

Dalbar Offers Template to Create BICE Budget Identifies 13 Impact Areas

Firms have already spent millions in preparation for the April 10, 2017 date of the Best Interest Contract Exemption (“BICE”) of the DoL’s Fiduciary Rule. 

What Do Investors Want…R-E-S-P-E-C-T Dalbar Finds JP Morgan, Prudential & Guardian Deliver

(Boston, MA. July 26, 2016) According to a recent Dalbar Study on meeting the needs of wealthy investors, the things that really have a negative impact on their overall customer service experience, and make them consider moving their money, is when a representative “does not listen, is disinterested and rushes me off the phone.”

Accuracy is Everything when it comes to Service Dalbar Announces Top 3 Mutual Fund, Insurance & Annuity Service Providers

According to the recently released Dalbar study “Meeting the Needs of High Net Worth Investors”, what matters most to wealthy investors when calling a financial services firm is:

Better Investment Recommendations equals Greater Returns? Dalbar Annual Report of Investor Returns Says Not So

The argument has been made that regulating the practice of acting in an investor’s best interest will equate to greater returns as investors’ will receive better investment recommendations.  

Death by Benchmarking (Compensation) Dalbar Introduces Profit-Based Pricing Model Calculator to Avoid Fee Compression

As part of the Best Interest Contract Exemption (BICE), advisors are prohibited from making recommendations that will cause compensation for their services that is in excess of reasonable compensation. 

DOL Fiduciary Rule is the new sheriff in town Dalbar introduces solutions to new law of the land

The Fiduciary Rule is now the “Law of the Land” and financial services institutions and professionals must choose a future course of business.

Dalbar Study Finds Investors Walk If Service Not Up To Snuff

Dalbar recently released its study, Meeting the Needs of the High Net Worth Investor, which examined what is most important to wealthy investors when they call, email or visit the websites of the financial services firms they choose to do business with.

AIG and Voya Simply the Best Dalbar Announces Best Performers across Contact Centers, Statements & Websites

Dalbar, Inc. announced the Top 5 Quality Rankings across the three most important customer touchpoints of financial services companies: Contact Centers, Statements and Websites, based on 2015 year end data.

Dalbar Announces Best Statements of 2015 BlackRock, Bank of America Merrill Lynch and Merrill Lynch Wealth Management Come Out on Top

Dalbar, Inc. released its 18th annual Trends and Best Practices in Investor Statements report which evaluates the statement’s ability to address the needs of both investors and financial advisors. 

Putnam Investments Earns Dalbar Total Client Experience Award

Dalbar announced today the 2015 winner of its Total Client Experience Award. For the fifth consecutive year, Putnam Investments was the only firm to emerge as a leader in the combination of quality, accuracy, and security of customer service provided to investors.

Nationwide earns 2015 Dalbar Recognition for Excellence Awards & Plan Participant Service Award

Dalbar, Inc. announced today that Nationwide’s institutional commitment to a superior standard of care earned it four Dalbar awards.

Ready or Not: Here Comes BICE Dalbar Announces Tools & Training

The long disputed regulation of advice to IRA and ERISA plans appears to be ending and the requirements are likely to be put into effect within months.

Dalbar Announces Its 2015 Insurance Service Award Winners

Today Dalbar released the 2015 winners of its annual Insurance Service Award. Guardian and Genworth emerged as customer service leaders and ranked #1 and #2 respectively in 2015. 

Dalbar Announces Its 2015 Annuity Service Award Winners

Today DALBAR released the 2015 winners of its annual Annuity Service Award. AIG Variable Annuities, AXA, Genworth, New York Life, and Prudential Financial emerged as the customer service leaders in 2015. 

Dalbar Announces Its 2015 Financial Intermediary Service Award Winners

Today Dalbar released the 2015 winners of its annual Financial Intermediary Service Award.  BlackRock, Deutsche Asset & Wealth Management, Goldman Sachs, and Pacific Life emerged as service leaders in 2015. 

JPMorgan Ranks #1 and earns Dalbar 2015 Award for Excellence in Sales Support

Today Dalbar announced the winner of its annual award for excellence in sales support. JPMorgan Funds ranked first in the financial services industry for providing a consistently high level of sales support throughout 2015 and, as a result, earned the Dalbar Award for Excellence in Sales Support.

Dalbar Announces Its 2015 Mutual Fund Service Award Winners

Today Dalbar released the 2015 winners of its annual Mutual Fund Service Award. BlackRock, Deutsche Asset & Wealth Management, JPMorgan Funds, MainStay Investments, Primerica, Putnam Investments and Voya emerged as the superior service providers in customer service in 2015. 

Dalbar finds American Century, Edward Jones, Putnam and Wells Fargo put tax resources at their clients’ fingertips

 DALBAR, Inc. announced the release of its Trends and Best Practices in Tax Reporting . This report recognized those brokerage, mutual fund and annuity firms who emphasize tax resources by making them easy to find and easy to use.  

BNY Mellon earns Dalbar Recognition for Excellence Award for the call center service they provide for Pacific Funds, Tweedy, Browne Fund Inc., and Voya Financial

Dalbar, Inc. announced today that BNY Mellon earned Recognition for Excellence for the exceptional customer service they provide as the transfer agent for Pacific Funds, Tweedy, Browne Fund Inc. and Voya Financial Mutual Funds & 529 Plans.

Dalbar: DoL Proposal May Undermine Retirement Saving

Dalbar submitted its response to the Department of Labor (“DoL”) regarding its regulatory proposal, Definition of the Term ‘Fiduciary’; Conflict of Interest Rule--Retirement Investment Advice” (“COI Proposal”). The response contained the findings of an analysis of the effect the proposal is likely to have on investors/participants and on the employers who offer retirement plans.

Dalbar PINPOINTS INVESTOR PAIN ANNUAL REPORT OF INVESTOR RETURNS SHOWS WHEN BIGGEST GAPS OCCURRED

In 30 years of monthly investor returns, Dalbar found that equity investors underperformed the S&P 500 to the greatest extent in October, 2008. In this month, equity investors lost 24.21% compared to an S&P loss of 16.80% for a net underperformance of 7.41 percentage points.

E*Trade, Fidelity Investments and JP Morgan Harness the Power of the Human Voice

Dalbar, Inc. announced today the release of its evaluation of financial services firms mobile apps, which included an in-depth study and review of 45 applications. 

Dalbar Study Finds American Funds, Putnam and Voya are Pioneers in Professional Mobile Support

Dalbar, Inc. announced today the release of its evaluation of financial services firms’ financial advisor web sites. This evaluation included an in-depth study and review of 39 Web sites.

Nationwide earns 2014 Dalbar Recognition for Excellence Award

(Boston, MA. January 22, 2014) Dalbar, Inc. announced today that Nationwide was the only Retirement Plan Provider to earn Recognition for Excellence for their exceptional quality of email correspondence with Retirement Plan Sponsors and Third Party Administrators. The Dalbar Recognition for Excellence is only awarded to those firms that exceed stringent standards for communication.

Putnam Investments Earns Dalbar Total Client Experience Award

Dalbar announced today the 2014 winner of its Total Client Experience Award. For the fourth consecutive year, Putnam Investments was the only firm to emerge as a leader in the combination of quality, accuracy, and security of customer service provided to investors.

Dalbar Announces Best Investor Statements of 2014 AIG, BlackRock, Edward Jones, MassMutual, Merrill Lynch, & Prudential come out on top

Dalbar, Inc. released its 17th annual Trends and Best Practices in Investor Statements report which evaluates the statement’s ability to address the needs of both investors and financial advisors. The firms ranked #1 include: AIG for annuities, BlackRock for mutual funds, Edward Jones for brokerage, MassMutual for defined benefit, Merrill Lynch for defined contribution, and Prudential for total retirement.

Dalbar Announces Its 2014 Financial Intermediary Service Award Winners

Today Dalbar released the 2014 winners of its annual Financial Intermediary Service Award. The following firms emerged as award winners and service leaders in 2014 (in alphabetical order): BlackRock, Deutsch Asset & Wealth Management, Goldman Sachs, Lord Abbett, and Pacific Life.

JP Morgan Earns Dalbar 2014 Award for Excellence in Sales Support

Today Dalbar announced the winner of its annual award for excellence in sales support. JP Morgan Funds ranked first in the financial services industry for providing a consistently high level of sales support throughout 2014, thus earning the Dalbar Award for Excellence in Sales Support.

Genworth Earns Dalbar Life & Long Term Care Insurance Service Awards

Dalbar announced today the 2014 winners of its annual Life & Long Term Care Insurance Service Awards. Genworth ranked first for the high quality of service in long term care and third for the quality of service provided to life insurance policyholders. With this industry leading service, Genworth has earned both the Dalbar Long Term Care and Life Insurance Service Awards in 2014.

Dalbar Announces Its 2014 Mutual Fund Service Award Winners

(Boston, MA. December 10, 2014) Today Dalbar released the 2014 winners of its annual Mutual Fund Service Award. BlackRock, Deutsche Asset & Wealth Management, JPMorgan Funds, Lord Abbett, MainStay Investments, Primerica, and Putnam Investments emerged as the premier service providers in customer service in 2014.

Nationwide Earns Dalbar 2014 Plan Participant Service Award

Dalbar announced today the 2014 winner of its annual Plan Participant Service Award. Within the retirement plan industry, Nationwide was the only firm to emerge as a leader in customer service in 2014.

Dalbar Announces Its 2014 Annuity Service Award Winners

Today Dalbar released the 2014 winners of its annual Annuity Service Award. AIG Variable Annuities, AXA, Genworth, New York Life, Pacific Life and Prudential Financial emerged as the titans of customer service in 2014.

Dalbar Study Finds Mobile Users Prefer Apps over Sites Franklin Templeton, Merrill Lynch, Nationwide, Wells Fargo respond by “appifying” their mobile sites

Dalbar, Inc. announced today the release of its national evaluation of financial services firms mobile optimized websites. This evaluation included an in-depth study and review of a total of 46 Mobile Web sites across mutual funds, life insurance and annuity and retirement plans.

AllianceBernstein and Jackson National websites promote “Go Green” Dalbar study finds Championing Environment Resounds with Investors

Dalbar, Inc. announced today the release of its national e-Delivery benchmarks study which tracks the trends in delivering statements and other financial documents to investors electronically. The study summarizes the findings of an online survey of digital/project managers, executives, and communication specialists across financial services.

Web Sites Fail at Defending 401k Rollover Attrition Dalbar Finds Silver Lining at Voya Financial

(Boston, MA September 15, 2014) Dalbar, Inc. announced today the release of its evaluation of financial services firms' retirement plan web sites. This evaluation included an in-depth study and review of 48 web sites.

Dalbar Study Highlights Financial Services Titans of Mobile Apps Bank of America, State Farm, TIAA-CREF, VALIC & Vanguard create new and different ways to meet customer needs

Dalbar, Inc. announced today the release of its second quarter evaluation of financial services firms mobile apps. This evaluation included an in-depth study and review of 45 applications.

Dalbar Survey Finds Investors Want the Answer to “How Did MY Account Do?”

(Boston, MA. July 16, 2014) Dalbar, Inc. announced today the release of its national study of what investors find important and want to see most on the statement they receive from their financial services company.

Dalbar and Target Date Analytics Call for Five Point Risk Indicators

(June 9, 2014, Boston, MA) Dalbar, Inc. and Target Date Analytics LLC (Dalbar/TDA) have jointly filed a comprehensive response to the Securities and Exchange Commission (SEC) request for comments on Target Date Fund Name Marketing.

The Newport Group and Principal Financial Web Sites make “How am I Doing?” Center Stage for Investors according to the Dalbar Retirement Plan Web Site Leadership Report

Showing employees where they stand on the journey to retirement should be the overriding focus of every retirement plan participant web site. Unfortunately, this central theme is often relegated to some obscure location, tucked away behind the curtain of security. Operational tools, disclosures, fear of making misleading statements, arcane language and decision making tools have pushed the key question, “How Am I Doing?” off the center stage.

Ameriprise, Prudential, John Hancock & New York Life are Dalbar All-Stars in the World of Social Media

(Boston, MA. May 27, 2014) Dalbar, Inc. announced the release of its first-ever social media rankings of financial services firms. Dalbar explored what it takes to be successful in engaging social media crowds by taking an in-depth look at the social media pages of sixty financial services firms.

American Century, Nationwide Retirement Solutions and USAA earn Dalbar Kudos for Having Mobile Optimized Websites

(Boston, MA. May 19, 2014) Dalbar, Inc. announced today the release of its first-ever national evaluation of financial services firms mobile optimized websites. This evaluation included an in-depth study and review of a total of 44 Mobile Web sites.

Health Insurers need to put the “Explanation” back in EOB

(Boston, MA. April 30, 2014) Dalbar, Inc. announced today the release of the fifth annual Trends and Best Practices in Explanation of Benefit (EOB) Statements report. This report evaluates the effectiveness of EOBs in addressing the needs of the health insurance plan member.

2014 Dalbar QAIB Highlights Futility of Investor Education

(Boston, MA. April 9, 2014) Dalbar’s annual Quantitative Analysis of Investor Behavior (QAIB) celebrates its twentieth edition of measuring the shortfall in retail investor real returns. Each year, the QAIB report monitors the gap between leading indicators of investment performance and what mutual fund investors actually earn. The report has focused on the fact that in addition to availability and need for cash, the major cause of the shortfall has been withdrawing from investments at low points and buying at market highs.

Waddell & Reed earns Dalbar Recognition for Excellence Award

(Boston, MA. March 4, 2014) Dalbar, Inc. announced today that Waddell & Reed earned Recognition for Excellence for its exceptional customer service provided to investors and financial advisors. This is the fourth consecutive year that Waddell & Reed has achieved this level of excellence in serving the needs of both investors and financial professionals.

New York Life Retirement Plan Services Earns Dalbar Mobile Seal of Excellence for its MYLIFENOW App

Boston, MA (January 28, 2014) – Dalbar, Inc. announced today that New York Life Retirement Plan Services (New York Life) was awarded the Dalbar Mobile Seal of Excellence for its MYLIFENOW app.  Recipients of this award demonstrate excellence in multiple evaluation areas and provide an offering that effectively fulfills a need and proves itself worthy of recurring visits.

Putnam Investments Earns Dalbar Total Client Experience Award

(Boston, MA. January 16, 2014) Dalbar announced today the 2013 winner of its Total Client Experience Award. For the third consecutive year, Putnam Investments was the only firm to emerge as a leader in the combination of quality, accuracy, and security of customer service provided to investors.

Dalbar Announces the 2013 Investor Statement Champions

(Boston, MA. January 9, 2014) Dalbar, Inc. released its 16th annual Trends and Best Practices in Investor Statements report which evaluates the statement’s ability to address the needs of both investors and financial advisors. The firms ranked #1 include: BlackRock for mutual funds, Mass Mutual for defined benefit, Merrill Lynch for defined contribution, Pershing for brokerage, Prudential for total retirement, and SunAmerica for annuities.

Dalbar Announces Its 2013 Financial Intermediary Service Award Winners

(Boston, MA. December 18, 2013) Today Dalbar released the 2013 winners of its annual Financial Intermediary Service Award. The following firms emerged as service leaders in 2013 (in alphabetical order): Allianz Life Insurance Company, BlackRock, Deutsche Asset & Wealth Management, Goldman Sachs, Lord Abbett, and Pacific Life.

Dalbar Announces the Winners of Its 2013 Award for Excellence in Sales Support in Financial Services

(Boston, MA. December 11, 2013) Today Dalbar released the 2013 winners of its annual award for excellence in sales support. For the third consecutive year, Allianz Life Insurance Company of North America and JPMorgan Funds emerged as the leaders in sales support in 2013.

Genworth Earns Dalbar Life & Long Term Care Insurance Service Awards for 2013

(Boston, MA. December 10, 2013) Dalbar announced today the 2013 winners of its annual Life & Long Term Care Insurance Service Awards. Genworth was the only firm in the life insurance or long term care insurance industry to emerge as a leader in customer service for 2013.

Dalbar Announces Its 2013 Mutual Fund Service Award Winners in Financial Services

(Boston, MA. December 5, 2013) Today Dalbar released the 2013 winners of its annual Mutual Fund Service Award. BlackRock, Deutsche Asset & Wealth Management, JPMorgan Funds, Lord Abbett, MainStay Investments, Primerica, and Putnam Investments emerged as the leaders in customer service in 2013.

Dalbar Announces Its 2013 Annuity Service Award Winners in Financial Services

(Boston, MA. December 4, 2013) Today Dalbar released the 2013 winners of its annual Annuity Service Award. AXA Equitable Equi-Vest, Genworth, New York Life Insurance TPD Services, New York Life Insurance Variable Products Service Center, Pacific Life, Prudential Financial and SunAmerica Retirement Income Solutions emerged as the leaders in customer service in 2013.

Dalbar Announces the Trailblazers in the Mobile Economy

(Boston, MA. November 21, 2013) Dalbar, Inc. announced today the release of its first-ever international evaluation of financial services firms mobile apps. This evaluation included an in-depth study and review of a total of 45 applications.

Pershing earns 2013 Dalbar Recognition for Excellence Award

(Boston, MA. August 5, 2013) Dalbar, Inc. announced today that Pershing earned Recognition for Excellence for providing exceptional call center service to back offices within financial services organizations.

North American Professional Liability Insurance Agency, LLC (NAPLIA) Announces Strategic Alliance With Dalbar, Inc.

FRAMINGHAM, Mass. (July 31, 2013) -- Dalbar, Inc. and North American Professional Liability Insurance Agency, LLC (NAPLIA) have formed a strategic alliance offering Dalbar 3(38) Certification and reduced costs on professional liability insurance.

More is Better with Humana, Aetna, and Blue Cross Blue Shield of Michigan; Dalbar releases report on Explanation of Benefit Statements

Dalbar, Inc. announced today the release of the fourth annual Trends and Best Practices in Explanation of Benefit (EOB) Statements report. This report evaluates the effectiveness of EOBs in addressing the needs of the health insurance plan member.

Dalbar Introduces Asset Allocator Ratings as Antidote for Investor Behavior

Dalbar released its annual study on investor returns that reports on what individual investors earn from their mutual funds. As in previous years, the 2013 Quantitative Analysis of Investor Behavior (QAIB) study shows the gap between what investors earned over various time periods up to 20 years and the most popular investment indices.

Waddell & Reed earns Dalbar Recognition for Excellence Award

Dalbar, Inc. announced today that Waddell & Reed earned Recognition for Excellence for its exceptional customer service provided to investors and financial advisors. This is the third consecutive year that Waddell & Reed has achieved this level of excellence in serving the needs of both investors and financial professionals.

Dalbar releases reports on Investor Statements - Client Statements Still Fall Short Across All Industries In Answering the Question”What am I Paying?”

Dalbar, Inc. announced the release of its 15th annual Trends and Best Practices in Investor Statements reports for Brokerage, Mutual Funds, Annuities and Retirement Plans. These reports evaluate the statement’s ability to address the needs of both the investor and the financial professional.

Putnam Investments Earns Dalbar Total Client Experience Award

DALBAR announced today the 2012 winner of its Total Client Experience Award. For the second consecutive year, Putnam Investments was the only firm to emerge as a leader in the combination of quality, accuracy, and security of customer service provided to investors.

Dalbar Announces Its 2012 Financial Intermediary Service Award Winners

Today Dalbar released the 2012 winners of its annual Financial Intermediary Service Award. Allianz Life Insurance Company, BlackRock, DWS Investments, Goldman Sachs, John Hancock Annuities, Lord Abbett, and Pacific Life emerged as service leaders in 2012.

Dalbar Announces the Winners of Its 2012 Award For Excellence in Sales Support in Financial Services

Today DALBAR released the 2012 winners of its annual award for excellence in sales support. For the second consecutive year, Allianz Life Insurance Company of North America and JP Morgan Funds emerged as the leaders in sales support in 2012.

Pacific Life Earns Dalbar Financial Intermediary Premier Service Award

Dalbar announced today the 2012 winners of its annual Financial Intermediary Premier Service Award. Pacific Life is the only firm to achieve excellence in the premier service provided to financial professionals in 2012.

Genworth Earns Dalbar Life Insurance Service Award

Dalbar announced today the 2012 winners of its annual Life Insurance Service Award. For the second consecutive year, Genworth was the only firm in the life insurance industry to emerge as a leader in customer service in 2012.

Dalbar Issues Excellence Award to Cigna for Health Care Innovation

Global health service company Cigna (NYSE: CI) is the first health plan to be awarded the Dalbar Recognition for Excellence for 2012. Dalbar issued the excellence award to recognize Cigna's My Personal Champion® program that offers specialized support for customers with serious illnesses.

Dalbar Announces Its 2012 Mutual Fund Service Award Winners in Financial Services

Today DALBAR released the 2012 winners of its annual Mutual Fund Service Award. BlackRock, DWS Investments, JPMorgan Funds, Lord Abbett, Mainstay Investments, Primerica, Putnam Investments and Transamerica Funds emerged as the leaders in customer service in 2012.

2012 Annuity Service Award Winners

Today DALBAR released the 2012 winners of its annual Annuity Service Award. AXA Equitable-Equivest, Genworth, New York Life, Pacific Life, Prudential Financial and SunAmerica Annuity and Life Assurance Company emerged as the leaders in customer service in 2012.

Dalbar Announces Online Fiduciary Risk Estimator: New Tool Calculates Financial Exposure to 408(b)(2) ERISA Fee Disclosure Compliance

Dalbar announces the introduction of its new online tool that estimates the likelihood of a regulatory examination and the penalty associated with an excessive fee finding from such an examination.

Ultimate 3(38) to Focus on Upgrading ERISA Fiduciary Status

An important consequence of ERISA fee disclosure regulations is the visibility of fiduciaries who will be required to declare their status in writing after July 1, 2012.

2012 Explanation of Benefits Statements

Dalbar, Inc. announced today the release of the third annual Trends and Best Practices in Explanation of Benefit (EOB) Statements report. This report evaluates the effectiveness of EOBs in addressing the needs of the health insurance plan member.

2012 QAIB Press Release

While the volatility of the 2011 markets ended with large gains for bond holders and a small profit for equities, the mutual fund investor did not fare as well.

2012 Trends and Best Practices in Investor Statements

Dalbar, Inc. announced today the release of its 14th annual Trends and Best Practices in Investor Statements reports for Brokerage, Mutual Funds, Annuities and Retirement Plans. These reports evaluate the statement’s ability to address the needs of both the investor and the financial professional.

Fee Disclosure Certification

Forthcoming fee disclosures for all ERISA plans will challenge service providers to demonstrate the value of their services in financial terms and challenge plan sponsors to demonstrate that the services are worth the money. These challenges could be highly disruptive for the service providers and plan sponsors who fail the challenge

2011 Total Client Service Experience Award

DALBAR announced today the 2011 winner of its Total Client Experience Award. Putnam Investments was the first firm to emerge as a leader in the combination of quality, security and accuracy of customer service provided to investors.

2011 Financial Intermediary Premier Service Award Winners

Dalbar announced today the 2011 winners of its annual Financial Intermediary Premier Service Award. Pacific Life was the only firm to emerge as a leader in the premier service provided to financial professionals in 2011.

2011 Financial Intermediary Service Award Winners

Today Dalbar released the 2011 winners of its annual Financial Intermediary Service Award.  Allianz Life Insurance Company, Allstate Life Insurance Company, BlackRock, DWS Investments, Genworth, Goldman Sachs, John Hancock Annuities, Lord Abbett and Pacific Life emerged as service leaders in 2011.

2011 Sales Desk Support Award Winner

Today Dalbar released the 2011 winners of its annual award for excellence in sales support. Allianz Life Insurance Company of North America and JP Morgan Funds emerged as the leaders in sales support in 2011.

2011 Retirement Plan Service Award Winner

Dalbar announced today the 2011 winners of its annual Retirement Plan Service Award. Prudential Retirement was the only firm in the retirement plan industry to emerge as a leader in customer service in 2011.

2011 Life Insurance Service Award Winner

Dalbar announced today the 2011 winners of its annual Life Insurance Service Award. Genworth Financial was the only firm in the life insurance industry to emerge as a leader in customer service in 2011.

2011 Mutual Fund Service Award Winners

Dalbar released the 2011 winners of its annual Mutual Fund Service Award. BlackRock, DWS Investments, JPMorgan Funds, Lord Abbett, Mainstay Investments, Primerica, Putnam Investments and Transamerica Funds emerged as the leaders in customer service in 2011.

2011 Annuity Service Award Winners

Dalbar released the 2011 winners of its annual Annuity
Service Award. AXA Equitable-Equivest, New York Life, Pacific Life, Prudential Financial and
SunAmerica Annuity and Life Assurance Company emerged as the leaders in customer service in 2011.

InvestEdge Earns Dalbar Seal of Excellence

Dalbar, Inc. announced today that InvestEdge, Inc. was awarded the Dalbar Seal of Excellence for Communications on its Client Performance Reporting Documents. The Dalbar Seal is the recognition awarded to financial service communications that display excellence in meeting the needs of their customers.

Dalbar Announces RF™ Curriculum for IRA Advisers

Dalbar’s Registered Fiduciary (“RF™”) program has been upgraded with the addition of the RF™ for IRA that qualifies advisers to meet the requirements of the final regulations on investment advice. These regulations require that investment advice given to any IRA investor or 401(k) participant must meet new fiduciary requirements by December 27, 2011.

Thomas Chipain Earns 2011 Dalbar Certified ERISA 3(38) Adviser Award

Thomas Chipain of MÊTIS Investment Strategies has been certified by Dalbar, Inc. to be qualified assume the responsibility of as ERISA 3(38) Adviser. This certification grants Thomas Chipain the rights to use the designation of Dalbar Certified ERISA 3(38) Adviser and to disclose the accompanying credentials to the public and in particular to plan fiduciaries who are obligated to prudently select and monitor their advisers.

MetLife Innovations in Employee Benefits Implementation Earn Dalbar Awards for Excellence

Recognizing MetLife’s achievements in Group Employee Benefits, DALBAR Inc. presented two of the company’s customer service processes with the DALBAR Recognition for Excellence Award.

Dalbar e-Delivery Benchmark Study

Dalbar, Inc.announced today the release of its national e-Delivery Benchmarks study. The e-Delivery Benchmarks report summarizes the findings of an online survey of digital product/project managers, executives, and communication specialists in the brokerage, employer-sponsored retirement plan, life insurance, mutual fund and variable annuity industry. Findings cover the prevalence of electronic delivery of quarterly statements, annual reports, prospectuses, tax documents, transaction confirmations and other client communication.

Dalbar Announces Registered Fiduciary Program for 401(k) Advisors

Dalbar, Inc. has introduced the first in the nation fiduciary designation that unmistakably identifies advisors that commit in writing to act as fiduciaries and have the skills and training to perform at that level of care. Training for the new designation is provided by a number of Qualified Training Organizations or through a self study program.

Arkansas Blue Cross and Blue Shield, Humana & Assurant Group paint a clear picture of health

Dalbar, Inc. announced today the release of the second annual Trends and Best Practices in Explanation of Benefit (EoB) Statements report. This report evaluates the effectiveness of EOBs in addressing the needs of the health insurance plan member.

Dalbar 2010 QAIB - Investors Can Manage Psyche to Capture Alpha

In spite of the recovery of the stock market, a general unease continues as sectors of the economy struggle to gain solid footing. Dalbar’s annual Qualitative Analysis of Investor Behavior (QAIB) continues to present ways to reduce destructive investor behavior.

T. Rowe Price Leads the Way with Fee Disclosure

Dalbar, Inc. announced today the release of its 13th annual Trends and Best Practices in Investor Statements for Retirement Plans. This report evaluates benefit statements ability to address the needs of participants and beneficiaries.

Dalbar and FPR.com on 408(b)(2) Delivery Service

(Boston, February 15, 2011) Ever since the release of the regulations on July 15, 2010 broker/dealers have been seeking a method to reliably capture the data required to meet the effective date of July 16, 2011 (which has now been changed to January 1, 2012). These regulations mandate that every covered plan (virtually all 401(k) and most 403(b) plans) must receive prescribed disclosures by the effective date. The problem facing many firms is how to accurately identify all covered plans and secure the required information about each one, since records are not currently maintained in a way that permits compliance.

Dalbar and T-Base open access to Healthcare's most important form of communication

Dalbar and T-Base Communications announced today that they have signed a definitive agreement; Dalbar, the leading independent expert for evaluating, auditing and rating communication, and T-Base Communications, North America's leader in ensuring important customer communications materials are inclusive, accessible, and useable by blind, deafblind and partially sighted individuals. T-Base and Dalbar will work together in launching new Accessibility Criteria that measures the effectiveness of standard Explanation of Benefit (EOB) statements, which are considered to be the most important healthcare communication... reporting on what is covered and what is not!

Dalbar releases report on Mutual Fund Statements

Dalbar, Inc. announced today the release of its 13th annual Trends and Best Practices in Investor Statements report for Mutual Fund firms. This report evaluates the client statements ability to address the needs of the investor.