Press Release

(Marlborough, MA, February 25, 2026) Nationwide has once again proven its unwavering commitment
to exceptional customer service, earning its sixth consecutive DALBAR Customer Experience Excellence
Award. The award recognizes Nationwide’s outstanding achievement across several client contact
channels, including phone, website and mobile sites, demonstrating the company’s comprehensive
approach to delivering exceptional retirement plan participant experiences.

(Marlborough, MA, February 25, 2026) – Plan participants with Nationwide retirement accounts can
continue to rely on industry-leading telephone support, as Nationwide Retirement Solutions has earned
the prestigious 2025 DALBAR Plan Participant Service Award for the 12th consecutive year.

(Marlborough, MA, February 18, 2026) JPMorgan Asset Management has been recognized with the 2025 DALBAR Excellence in Sales Support Service Award for providing exceptional customer service support to their financial professionals. This award, presented by DALBAR, the leading auditor of the customer service experience within the financial services industry, recognizes those who have demonstrated dedication to providing outstanding support to their financial professionals throughout the year.

(Marlborough, MA, February 11, 2026) The Guardian Life Insurance Company of America® (Guardian) has been recognized with the 2025 DALBAR Insurance Service Award for the accomplishments of its Individual Life and Individual Disability Contact Centers. This award, presented by DALBAR, the leading auditor of the customer service experience within the financial services industry, recognizes those who have demonstrated dedication to providing outstanding customer service support to their insurance clients throughout the year.

(Marlborough, MA, February 4, 2026) DALBAR, the leading auditor of the customer service experience within the financial services industry, is pleased to reveal the esteemed recipients of the 2025 DALBAR Financial Intermediary Service Award. This renowned award recognizes organizations that have demonstrated dedication to providing exceptional customer service support to financial professionals throughout the year. This year’s distinguished honorees are:

• Goldman Sachs
• Park Avenue Securities

(Marlborough, MA, January 28, 2026) For the ninth consecutive year, The Guardian Life Insurance Company of America® (Guardian) has been recognized with the DALBAR Annuity Service Award. This award, presented by DALBAR, the leading auditor of the customer service experience within the financial services industry, recognizes those who have demonstrated dedication to providing outstanding customer service support to their annuity clients throughout the year.

(Marlborough, MA, January 15, 2026) DALBAR, the leading auditor of the customer service experience within the financial services industry, is pleased to reveal the esteemed recipients of the 2025 DALBAR Mutual Fund Service Award. This renowned award recognizes organizations who have demonstrated dedication to providing exceptional customer service support to their mutual fund shareholders throughout the year.

(Marlborough, MA, December 23, 2025) The 2025 DALBAR Service Awards spotlight financial firms that prioritize forging enduring client relationships while preparing for tomorrow’s challenges. This year’s honorees understand that superior service is about more than resolving issues – it’s about building trust, even as technology and client expectations continue to evolve. Redefining customer care through inventive solutions and forward-thinking strategies, the 2025 award winners have seamlessly blending technology and empathy, meeting the challenges of modern customer expectations.

DALBAR has released the newest edition of its renowned Quantitative Analysis of Investor Behavior – Variable Annuites (QAIB-VA) report.